FAQ


Frequently Asked Questions (FAQ)

STITCH & CRAFT

1. What are your store hours?

Our physical store is open:

  • Business Hours: 8:00 AM – 5:00 PM

    Saturday – Sunday: 10:00 AM – 6:00 PM

 

 

2. Where are you located?

You can find us at:
 2900 W Sample Rd, Pompano Beach, FL 33073, United States

 

 

3. Do you sell online?

Yes! You can shop our clothing and craft collection online at:
 👉 https://gulumarketplace.com/

 

 

4. What payment methods do you accept?

In-Store: Cash, Debit/Credit Cards (Visa, MasterCard, Amex, Discover), Apple Pay, Google Pay.
 Online: Credit/Debit Cards, PayPal, Apple Pay, Google Pay, and some Buy Now, Pay Later options (if available at checkout).

 

 

5. How long does shipping take?

  • Within the U.S.: 3–7 business days


 

 

6. Do you offer free shipping?

We sometimes run free shipping promotions. Check our website for current offers.

 

 

7. What is your return policy?

  • Returns and exchanges are accepted within 7 days of purchase/delivery.

  • Items must be unworn, unused, and in original condition with tags.

  • Some items (e.g., custom products, final sale, personal items) are non-returnable.

 

 

8. Who pays for return shipping?

Customers are responsible for return shipping costs, except in cases of faulty or incorrect items.

 

 

9. What if my item arrives damaged or incorrect?

Please contact us at contact@gulumarketplace.com or call +1 954 974 9013 with details and photos.
 We will arrange a replacement, exchange, or refund.

 

 

10. Do you ship internationally?

Yes, we ship worldwide . Please note: international customers are responsible for customs duties and import taxes in their country.

 

 

11. How do I track my order?

Once shipped, you’ll receive an email with your tracking number and a link to track your package.

 

 

12. Can I exchange an item?

Yes. Exchanges are available for size, color, or another item of equal value (if stock allows).

 

 

13. How can I contact you?

You can reach us via: