Refund Policy


Refund & Return Policy


hank you for shopping with STITCH & CRAFT. We want you to love your purchase. If you are not fully satisfied, please review our Refund & Return Policy below.


1. General Policy

  • Returns and exchanges are accepted within 7 days of purchase or delivery.

  • Items must be unused, unworn, and in original condition with tags and packaging.

  • Proof of purchase (receipt or order confirmation) is required.

 

 

2. Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

  • Final sale items

  • Customized or personalized products

  • Intimates, swimwear, or earrings (unless defective)

 

 

3. Online Orders – Right to Cancel

If you purchased online through https://gulumarketplace.com/:

  • You may request a return or cancellation within 7 days of receiving your order.

  • Refunds are processed once the returned items are inspected.

  • Shipping fees are non-refundable, unless the item is faulty or incorrect.

 

 

4. In-Store Purchases

  • Items purchased in-store may be returned or exchanged within 7 days of purchase.

  • Refunds will be issued using the original payment method.

 

 

5. Exchanges

  • Exchanges are available for different sizes, colors, or products of equal value (if stock permits).

  • If the item requested is unavailable, a refund will be issued instead.

 

 

6. Faulty or Damaged Items

If you received a defective or incorrect item:

  • Contact us immediately at contact@gulumarketplace.com or call +1 954 974 9013.

  • We will arrange for a replacement, exchange, or full refund at no additional cost.

 

 

7. Return Shipping

  • Customers are responsible for return shipping costs, except for faulty or incorrect items.

  • We recommend using a trackable shipping service to ensure items are safely returned.

 

 

8. Processing Refunds

  • Refunds are processed within 7–10 business days after we receive and inspect your return.

  • Refunds will be issued back to the original payment method.

 

 

9. Contact & Business Information

STITCH & CRAFT
Address: 2900 W Sample Rd
 Pompano Beach, FL 33073
 United States

Phone: +1 954 974 9013
 Email: contact@gulumarketplace.com
 Website: https://gulumarketplace.com/

Store Hours:

  • Business Hours: 8:00 AM – 5:00 PM

    Saturday – Sunday: 10:00 AM – 6:00 PM