Refund Policy

Last Updated: October 10, 2025

Thank you for shopping with STITCH & CRAFT. We want you to love your purchase! If you are not fully satisfied, please review our Refund & Return Policy below.

General Policy

  • Returns and exchanges are accepted within 30 days of purchase or delivery.

  • Items must be unused, unworn, and in original condition with all tags and packaging attached.

  • A proof of purchase (receipt or order confirmation) is required.

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

  • Final sale items

  • Customized or personalized products

  • Intimates, swimwear, or earrings (unless defective)

Online Orders – Right to Cancel

If you purchased online through https://gulumarketplace.com:

  • You may request a return or cancellation within 30 days of receiving your order.

  • Refunds are processed once returned items are inspected and approved.

  • Shipping fees are non-refundable, unless the item is faulty or incorrect.

In-Store Purchases

  • Items purchased in-store may be returned or exchanged within 30 days of purchase.

  • Refunds will be issued using the original payment method.

Exchanges

  • Exchanges are available for different sizes, colors, or products of equal value (if stock permits).

  • If the requested item is unavailable, a refund will be issued instead.

Faulty or Damaged Items

If you received a defective or incorrect item:

  • Contact us immediately at  contact@gulumarketplace.com or call +1 (954) 974-9013.

  • We will arrange a replacement, exchange, or full refund at no additional cost.

Return Shipping

  • Customers are responsible for return shipping costs, except for faulty or incorrect items.

  • We recommend using a trackable shipping service to ensure items are safely returned.

Processing Refunds

  • Refunds are processed within 7 business days after we receive and inspect your return.

  • Refunds will be issued back to the original payment method.

Store Hours

Business Days: Monday – Friday: 10:00 AM – 5:00 PM
Business Hours: 8:00 AM – 5:00 PM
Saturday – Sunday: 10:00 AM – 6:00 PM

Contact & Business Information

STITCH & CRAFT, INC
Address: 2900 W Sample Rd, Pompano Beach, FL 33073
Phone: +1 (954) 974-9013
Email: contact@gulumarketplace.com
Website: https://gulumarketplace.com