Shipping Policy

Last updated: October 10, 2025

Thank you for shopping with STITCH and CRAFT. This Shipping Policy explains how we process and deliver orders placed through https://gulumarketplace.com.

Order Processing

Orders are processed within 1–3 business days after payment is confirmed.
Orders placed on weekends or holidays will be processed on the next business day.

Shipping Methods & Delivery Times

We partner with trusted carriers such as USPS, UPS, and FedEx to ensure safe and reliable delivery.

Estimated delivery times: 1-3 Days

Please note: delivery times are estimates and may vary due to factors outside our control (e.g., weather, customs, courier delays).

Shipping Rates

Shipping costs are calculated at checkout based on destination, weight, and shipping method.
Occasionally, we offer free shipping promotions, which will be clearly announced on our website.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking details.
You can track your package directly on the carrier’s website.

International Shipping & Customs

International customers are responsible for any applicable customs duties, taxes, or import fees charged by their country.
We are not responsible for delays caused by customs processing.

Undeliverable or Refused Packages

If an order is returned to us due to an incorrect address, failure to collect, or refusal of delivery, we will issue a refund minus the shipping costs.
Reshipping is available at the customer’s expense.

Damaged or Lost Packages

If your order arrives damaged, please contact us immediately at contact@gulumarketplace.com with photos of the product and packaging.
In case of lost shipments, we will work with the carrier to resolve the issue.

What are your store hours?

Our physical store is open:

Business Days: Monday – Friday: 10:00 AM – 5:00 PM

Business Hours: 8:00 AM – 5:00 PM

Saturday – Sunday: 10:00 AM – 6:00 PM

Contact & Business Information

STITCH & CRAFT, INC

Address: 2900 W Sample Rd
Pompano Beach, FL 33073

Phone: +1 954 974 9013
Email: contact@gulumarketplace.com
Website: https://gulumarketplace.com