Shipping Policy


Shipping Policy

hank you for shopping with STITCH & CRAFT. This Shipping Policy explains how we process and deliver orders placed through https://gulumarketplace.com/.


1. Order Processing

  • Orders are processed within 1–3 business days after payment is confirmed.

  • Orders placed on weekends or holidays will be processed on the next business day.

 

 

2. Shipping Methods & Delivery Times

We partner with trusted carriers such as USPS, UPS, and FedEx to ensure safe and reliable delivery.

Estimated delivery times: 1-3 Days

Please note: delivery times are estimates and may vary due to factors outside our control (e.g., weather, customs, courier delays).

 

 

3. Shipping Rates

  • Shipping costs are calculated at checkout based on destination, weight, and shipping method.

  • Occasionally, we offer free shipping promotions, which will be clearly announced on our website.

 

 

4. Order Tracking

  • Once your order has been shipped, you will receive a shipping confirmation email with tracking details.

  • You can track your package directly on the carrier’s website.

 

 

5. International Shipping & Customs

  • International customers are responsible for any applicable customs duties, taxes, or import fees charged by their country.

  • We are not responsible for delays caused by customs processing.

 

 

6. Undeliverable or Refused Packages

  • If an order is returned to us due to an incorrect address, failure to collect, or refusal of delivery, we will issue a refund minus the shipping costs.

  • Reshipping is available at the customer’s expense.

 

 

7. Damaged or Lost Packages

  • If your order arrives damaged, please contact us immediately at contact@gulumarketplace.com with photos of the product and packaging.

  • In case of lost shipments, we will work with the carrier to resolve the issue.

 

 

8. Contact & Business Information

STITCH & CRAFT
Address: 2900 W Sample Rd
 Pompano Beach, FL 33073
 United States

Phone: +1 954 974 9013
 Email: contact@gulumarketplace.com
 Website: https://gulumarketplace.com/

Store Hours:

  • Business Hours: 8:00 AM – 5:00 PM

    Saturday – Sunday: 10:00 AM – 6:00 PM